Shipping policy

Shipping & Mailing

Industrial Injection ships and receives UPS daily. With immediate deliveries in the Salt Lake area, or we can use any courier or freight service you may request.

CORE RETURN POLICY

INCLUDE RGA# THAT WAS ISSUED AT TIME OF PURCHASE!  If RGA # is lost, please call Customer Service at (800) 955-0476.  Have your original invoice available at time of phone call to give all appropriate information for return.

Core return freight is the responsibility of the customer

In order to receive full core credit, your core(s) must be returned within 60 days from receipt of order. It must be as is “off the engine.”  Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to Industrial Injection Service are the responsibility of the customer and their shipping company.

½ CORE CHARGE CREDIT WILL BE GIVEN WHEN:
  • Core is acceptable but has been returned after 60 days of invoice and before 180 days
  • Damaged housing or camshaft
No Core Credit issued when:
  • Core is seized or hydraulic head is cracked
  • Excessive damage ( Heavy use of Bio-diesel and rust are common causes for unacceptable core)
  • Core is fire damaged
  • Cracked or damaged injector bodies
  • Core is returned after 180 days/6months
Please do the following when returning a core:
  • Make sure you have removed all fittings from your old unit
  • Drain all fuel and oil from unit
  • Package cores so that fuel and oil does not escape from the package

NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.

  • Please re-use boxes and bags that parts were shipped in originally.  These boxes are UPS approved to reduce damage while being handled in freight.
  • All shipping charges are the responsibility of the customer
  • Please write on the box “Core Return” and have RGA # clearly written on the outside of box
  • Include copy of original invoice and RGA inside box

PLEASE RETAIN RGA#, INVOICE # AND TRACKING NUMBER UNTIL CREDIT IS RECEIVED BY YOU.  We do not research by customer name, only invoice # or RGA #.

Please return all cores to:

Industrial Injection Service

Core returns

1201 South 700 West

Salt Lake City, Utah  84104


Return Policy

Merchandise Return Policy

To ensure your satisfaction, we permit our customers to return items purchased from Industrial Injection Service, subject to the limitations and procedures set forth below.

60 Day Return Period

You may return an item purchased from Industrial Injection Service for any reason up to 60 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition.  15% restocking fee will be assessed.

Return Merchandise Authorization

To return an item, you must first request a Return Goods Authorization (or “RGA”) number. To obtain an RGA number, please call (800) 955-0476, Option 1 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RGA numbers will only be issued to current customers.

Unauthorized Returns

Items returned to Industrial Injection Service without a valid RGA number will not be processed.  Industrial Injection Service will not be responsible for unauthorized returns.

Restocking Fee

All returns will be subject to a 15% restocking fee.

Return Shipping Procedures

Please carefully box the item to be returned and clearly print the RGA number on the outside of the shipping box. Please add the RGA number to the packing slip and place it inside the box. Only return the item(s) listed on the RGA. The item must be shipped to Industrial Injection Service with all shipping costs/duties prepaid. Freight collect shipments will be refused. You may be required to provide a tracking number for proof of delivery in the event is needed.   Industrial Injection Service is not responsible for lost shipments.

Return of Defective Products

Items that do not function correctly or are flawed in a material way are considered defective. Manufacturer policies vary regarding product warranty and handling of defective items. Some defective returns may require manufacturer approval and, in certain cases, the manufacturer may require you to work directly with them to authorize the return. In the event that you purchase a defective item from Industrial Injection Service, the Customer Service Representative will do everything in his or her power to ensure that the item is replaced as quickly as possible, subject to the guidelines of each manufacturer’s policy. Please provide the Customer Service Representative as much detail as possible when requesting an RGA # for a defective item. Defective items will not be subject to the 15% restocking fee.

Non-Returnable Products

Special order items, replacement parts, items that have been installed, and obsolete or discontinued products are not eligible for returns.

Shortage Claims and Shipping Errors

Please carefully inspect all shipments upon receipt. If you have received fewer items than the quantity ordered or a different item from the one ordered, please contact Customer Service Representative so that we can provide you with the correct item(s) and/or issue an appropriate credit. Any shortage claims or shipping errors must be reported within three days from the receipt of the shipment.

Products Damaged During Shipment

Truck shipments should be inspected at the time of delivery. Any obvious damage to the shipment should be noted on the Bill of Lading. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the trucking company. For damaged UPS or FedEx shipments, please contact a  Customer Service Representative; we will handle the claim on your behalf.

Credits

Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees. Please allow ten business days from the date we receive the returned product to process the RGA and issue the appropriate credit.